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Investor Grievances Escalation Matrix –
| Escalation
Level
|
Details of Dept.
|
Contact Person
|
Address
|
Contact No.
|
Email Id
|
Operational /Working hours
|
| Level 1
|
Senior Executive /Client
Servicing
|
Mr Umesh Rai
|
Plot No VC-1 Prime Plaza Sec-3 Vaishali Ghaziabad-201010
|
0120-
4229945
|
Cdsl@divyacapitalone.com
|
All Trading Days – 9:30 am - 6 pm
|
| Level 2
|
Dp Manager
|
Mr.Amit Raj Bisht
|
Plot No VC-1 Prime Plaza Sec-3 Vaishali Ghaziabad-201010
|
0120-4229946
|
Dp@divyaportfolio.com
|
All Trading Days – 9:30 am - 6 pm
|
| Level 3
|
Compliance Officer
|
Mr. J L Sharma
|
Plot No VC-1 Prime Plaza Sec-3 Vaishali Ghaziabad-201010
|
0120-4229947
|
Jls@divyaportfolio.com
|
All Trading Days – 9:30 am - 6 pm
|
| Level 4
|
CEO/Director
|
Sushil Kumar Jain
|
Plot No. VC-1 , Prime Plaza Sector 3, Vaishali, Ghaziabad, Uttar Pradesh 201010
|
0120-4112588
|
skjain@divyaportfolio.com
|
All Trading Days – 9:30 am - 6 pm
|
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at SCORES (https://scores.gov.in/scores/Welcome.html) or Exchange at NICEPLUS, eComplaint Investors Portal | Investor Grievance Redressal System (IGRS) . Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal or Depository at Grievances
Escalation Matrix for DPL Comtrade Pvt Limited (MCX)
| Escalation
Level
|
Details of Dept.
|
Contact Person
|
Address
|
Contact No.
|
Email Id
|
Operational /Working hours
|
| Level 1
|
Compliance Officer
Servicing
|
Mr. Chandan Kr Jha
|
Plot No VC-1 Prime Plaza Sec-3 Vaishali Ghaziabad-201010
|
0120-
4229945-46 ex-329
|
Chandan@divyaportfolio.com
|
All Trading Days – 9:30 am - 6 pm
|
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html or
Exchange at https://www.mcxindia.com/Investor-Services